Financial Policy

Financial Policies

• All clients must complete a Veterinary Service Agreement / Consent Form and provide a credit card prior to their first appointment. Our Veterinary Service Agreement / Consent Form can be found on our website on the Contact page.
• Payment is due at time of service for your first appointment, health certificates, and all medications purchased from our pharmacy.
• For subsequent services, payment in full is required within 30 days for all calls. When payment is not received within this time frame the credit card on file will be charged the balance due. If you have a balance past due we cannot provide additional services until the balance is paid in full.
• Cutting Edge Equine accepts cash, checks*, Visa, MasterCard, Discover, American Express, and Zelle. *There is a $30 fee is charged for all returned checks.
• Appointments must be cancelled or rescheduled 24 hours in advance of the appointment. If I am unable to comply with this, I understand a cancellation fee may be applied to my account, and I may be billed for any expenses associated with preparation for the appointment.
• If Cutting Edge Equine is forced to take administrative or legal action to collect unpaid invoices, I consent to personal jurisdiction of the courts of the State of Illinois. I agree to pay all costs, expense and attorney’s fees incurred by Cutting Edge Equine that are associated with such actions.
• For those clients who have equine insurance, payment is due as outlined above. Initiate the claim and have any forms sent to Cutting Edge Equine. The insurance company will reimburse money due for claims directly to the policyholder per the insurance policy set by the insurance company.
• If you are not planning to be present for your horse’s appointment, we require that payment be set up before services are provided.
• Cutting Edge Equine offers a secure credit card authorization program. Simply fill out an authorization form and give it to our office staff or secure payments can be made online at: cuttingedgeequinevet.com
• We ask each client to have it as their responsibility to notify our office of any account information changes. (i.e. address, credit card, etc.) Emergencies do arise and it’s best to plan ahead. If your horse has a caregiver or lives at a boarding facility, we suggest that you give that person emergency instructions and our contact information. Please make sure to contact our office with your caregiver’s name, phone number, and let us know if they have your permission to request veterinary services on your behalf. If we are unable to reach you for emergency or routine care, they will act as your Authorized Agent. We are unable to treat horses without the consent of their owner or Authorized Agent. We will work with you to offer treatment options that take cost into consideration. It’s important to keep us updated on your current contact information as well as any equine insurance your horse is covered under, so we can provide information to them, if needed. Please note: Emergency cases will always receive top priority followed by patients with previously scheduled appointments.